diff --git a/user_new.php b/user_new.php
index 6a6c7d2..6ffc312 100644
--- a/user_new.php
+++ b/user_new.php
@@ -147,7 +147,7 @@
 			/* forward the user to the login page for whatever role
 			 * they already have (it doesn't matter), and 
 			 * setup a login role_add redirect */
-			message_push(notice(i18n("Your email address already exists.  Please login to your existing account below and you will be redirected to the multi-role creation page to complete your registration request.")));
+			message_push(notice(i18n("Your email address already exists.  This could be because you already have an account, or because a participant has entered your name/email as a parent or teacher or guardian or principal.  Not to worry, please login to your existing account below and you will be redirected to the multi-role creation page to complete your registration request.  You can use the password recovery link below to get your password.")));
 			header("location: user_login.php?type={$types[0]}&redirect=roleadd&redirectdata=$type");
 			exit;
 		}